Send Photos

How do I send photos?

Just follow the steps of the order after you click "Start Design Service", "add photos" and "Submit". We have an intelligent upload  system specifically developed for our site so that it is not necessary to install a software by the Customer.

Warning: Do not close this window until the upload process is completed.

How quickly will my pictures upload?

We use computers and highly advanced and secure servers that receive and store your photos quickly. However, the upload speed also depends on your Internet connection and the number of pictures you send. The upload process can take between a few minutes and an hour or more. There is a progress bar for the submission of each photo (upload) and all the pictures you added, which shows the state of the sending of the photos added as well as the estimated time to completion.


Note: You can still use your computer while the photos are sent and you can return only when the upload is finished. You always have to return to this page to complete the design ordering process of your photobook. You have to pay 25% of the total order, so that it can be elaborated by a professional designer.

How long will my photos be stored on the site?

From the moment you request the design of the photobook, you no longer have access to copies of your photos on our site because they are being used by our designers in creating your photobook. Do not use our site as a storage location of your photos.

Important note: As soon as you upload an order process is recorded on your page. From the first upload of photos to our website you will have a maximum of 15 days to request the preparation of the design of your photobook, making the payment of 25%. If you do not finish the ordering process after these 15 days, this process will be canceled and all the photos will be deleted from our website. We apologize for this situation, but we ask for your understanding that if there were no monitoring process we could not deliver the quality and efficiency of service that we want to give all our customers.

I have hundreds of photos in digital format. Can you select the best for me?

Yes, there's this option in the process of ordering an photobook. After you define the number of photos you want your photobook to have, you can ask our designers to choose the best photos to  tell your story. So you do not have to worry or spend time selecting your best photos. Simply send all your photos (limit 500 photos) and our designers will make the selection of the best to create your photobook. (Note: the bigger photobook [23x31 or 31x23] can have up to 210 photos - see Maximum number of photos per photobook).

Can I invite friends to contribute with their photos to my photobook?

YES and free of charge! We give you the chance to make photobooks with your photos and the ones your friends took! To do this go to the customer area (photobook) and click "Invite Friends to Join".You will then be able to send an authorization through the site to all your friends who want to contribute with photos to your photobook. Your friends will receive an email with a link through which they will be allowed to put photos on your order. They will never be able to change your order, they will only have permission to add photos. You can then select the photos you want for your photobook or let our designers make the selection for you (extra charge of €19.80), and inform us which photos you want to have more prominence and those to be used on the cover and back cover. You always have full control of the order!

And if the upload process is stopped?

Our upload process intelligently stores each photo after it has been sent, so even if your connection is interrupted photos that have already been sent will not be lost. There is also a progress bar for the submission of each photo (upload) and also for all the pictures you added, which shows the state of the upload process of individual and global pictures. If the upload problems persist, contact us at [email protected]

If I forget to send pictures, can I send them later?

Yes, if it is done before making the payment of 25% of the total order (design of your photobook).
No, if you want to add photos after the payment of 25% (for our designers to create the design of your photobook).

As soon as you pay the initial 25% our designers will begin immediately to prepare your photobook based on the photos and sequence you sent creating a script for your photobook based on these photos. Each photograph is therefore part of a sequence. Once you start the design process (after payment of 25% of the total order), we cannot accept more photos.

If you really need to add more photos, you will have to cancel that order and start a new order, ensuring that the order has all the photos you want before paying the 25% (design creation of your photobook).


Note: You can only add photos to an order (photobook in progress) if you have not made ​​the payment of 25% for the creation of design.

What is the maximum number of photos that my photobook can have?

Photobook 22X30

maximum 117 photos 

(comprises 36 pages maximum - average nr. of photos per page = 3,5)

Premium Photobook 21X21

maximum 185 photos

(comprises 60 pages maximum - average nr. of photos per page = 3)

Premium Photobook 20X25

maximum 185 photos

(comprises 60 pages maximum - average nr. of photos per page = 3)

Premium Photobook 23X31

maximum 215 photos

(comprises 60 pages maximum - average nr. of photos per page = 3,5)

Premium Photobook 31X23

maximum 215 photos

(comprises 60 pages maximum - average nr. of photos per page = 3,5)

Professional Photobook 23X31

maximum 175 photos

(comprises 50 pages maximum - average nr. of photos per page = 3,5)

What size and format should my photos have?

- The minimum size of each photo we accept is 200kb (0.2 megabytes). Ideally each picture should be at least 1000KB (1 megabyte), so that our designers can make the best use of your photos.

- File Format: We accept photos in jpeg format (jpg) or PNG. We advise not to put photos "scanned" unless they have a lot of quality when viewed in detail. If your photos do not have one of the formats mentioned, we advise you to search for a conversion program for one of these formats on the Internet through a simple Google search.

Tip: To confirm the above details, you just have to push the mouse right button on a picture (or ctrl + click on a Mac) and go to Properties. You can also see the pictures in "details" in Windows Explorer to see the file size (next to the name).

We always make every effort to produce high quality photobooks, but be aware that alboompic can not be held responsible for the quality of the photos we receive from customers. Remember once again! You will be able to review the album online before you complete the order and you may request changes.

Who will see my photos?

Our professional design service is created by Professional Designers from alboompic. The Professional Designer designated for the creation of your photobook will be the only person who will see your photos. All our designers have a "confidentiality agreement".

What will happen to my photos?

Our professional design service is created by Professional Designers from alboompic. The Professional Designer designated for the creation of your photobook will be the only person who will see your photos. All our designers have a "confidentiality agreement".

Testimonials

"I have thousands of digital photos of very special moments, and I don't want them to be "forgotten" in the hard drive of my pc. The fact of having a timely service such as the one from alboompic available has been ideal to materialize these moments."
Vera Carvalheira

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