cancellations

Can I cancel my order?

You can cancel your order before sending to print, and we will refund your money by bank transfer (amount you paid to prepare the design of your photobook - 25% of the total order).

What if I'm not satisfied with the design of my photobook?

95% of our customers are amazed with the first proposal and just give the order to print! It is one of our main objectives to create a first proposal that makes you smile and that  amuses you, created by professional designers.

However, in the event of any requested changes, we will be happy to work with you until the photobook is perfect. Our designers will make changes to the design according to your comments at the time of the review online.

After hundreds of albums, our experience tells us that if we can not reach your expectations after two design changes, maybe we are not the best service for the design of your photobook.

You can cancel your order before sending to print, and we will refund your money (amount you paid for preparation of design - 25% of the photobook) by bank transfer without any associated cost.

SATISFACTION GUARANTEED OR MONEY REFUND

Will I have to pay cancellation fees?

You do not have any costs of cancellation of service design. To do this you will have to cancel the order in your Customer Area. We will return the full amount you paid for creating the design of your photbook. Warning: If you approve the design of the photobook and make the payment to be sent for printing, it is not possible to cancel the order.

How and when will I receive the return value of my order?

After you decide to cancel your order, we will contact you (by email or phone) in order to give back the amount you paid to create the design of your album. The refund will be made ​​by bank transfer within 15 days.

Testimonials

"I love photobooks, but had never managed to finish one because they give a lot of work creating.
Thank you for the excellent creativity of design."
Paula Carvalho

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Partners Anje, Spinlogic